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  COLLECTION LETTERS - DUNNING LETTERS
 
 

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Collection Letters

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Collection Letters, also called Dunning letters, is a good collection tool for an accounts receivable person.

'Please courier the cheque today'!

Sample Letter 1
Sample Letter 2
Sample Final Notice

For more samples click this link
 
 

A Collection Letter has two main objectives

  • Get paid

  • Retain customer goodwill

 

For the letters to be successful consider the following:

 

Style:

  • Keep the letter to one page

  • Be brief, with short sentences, paragraphs

  • and simple words

  • Customize the letter

 

Opening and Closing:

  • Use Dear Customer (Mr./Ms./Mrs. (last name)

  • Sign the letter personally

  • Keep a non-threatening tone.

 

Body

  • Date(s) of Invoice(s)

  • Total amount due

  • Request for Full Payment immediately or by a certain date

  • Reference your numbers

  • Request for sending the payment by courier or EFT.

  • Convey urgency

 

Tone

Be

  • Firm

  • Urgent

  • and Unapologetic

No business correspondent requires a larger degree of diplomacy, or a greater knowledge of human nature and psychology, than does the credit professional.

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