Collection Letters

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Collection Letters, also called Dunning letters, is a good collection tool for an accounts receivable person.

'Please courier the cheque today'!

Sample Letter 1
Sample Letter 2
Sample Final Notice

For more samples click this link

A Collection Letter has two main objectives

• Get paid

• Retain customer goodwill

For the letters to be successful consider the following:

Style:

• Keep the letter to one page

• Be brief, with short sentences, paragraphs

• and simple words

• Customize the letter

Opening and Closing:

• Use Dear Customer (Mr./Ms./Mrs. (last name)

• Sign the letter personally

• Keep a non-threatening tone.

Body

• Date(s) of Invoice(s)

• Total amount due

• Request for Full Payment immediately or by a certain date

• Reference your numbers

• Request for sending the payment by courier or EFT.

• Convey urgency

Tone

Be

• Firm

• Urgent

• and Unapologetic

No business correspondent requires a larger degree of diplomacy, or a greater knowledge of human nature and psychology, than does the credit professional.