F.A.Qs

Frequently Asked Questions

If you can not find an answer to your question, please Contact Us.

1. How far in advance do I need to register for a seminar or conference?
2. Do you send out confirmations to the registered attendees for a course?
3. What if I register for a seminar and later need to cancel?
4. What if I can't attend, but want to send someone else in my place?
5. What's your tax ID number?
6. Will I receive course materials?
7. I need special accommodations. What should I do?
8. What should I wear?
9. What are the times for seminars and conferences?
10. What are the Locations for your Seminars?
11. What about lunch and parking?
12. What are your payment methods?
13. How do I obtain verification of attendance for reporting purposes?
14. Any other question(s)?

1. How far in advance do I need to register for a seminar or conference?

Pre-registration for our seminars is encouraged to guarantee a seat. However, you may register at the door if space is available. If you have not pre-registered, please call us the day before the seminar to confirm that there have been no changes. It is quite possible that the date or venue could have changed due to extenuating circumstances.

2. Do you send out confirmations to the registered attendees for a course?

Final confirmations are either faxed or emailed to the registrant at least 2 to 5 business days before the course. Among other things the confirmation provides details regarding venue and directions for the course.

3. What if I register for a seminar and later need to cancel?

We understand that circumstances may arise that require you to cancel. Substitute registrants are welcome and may be named at any time. If this isn't an option, you can cancel your seminar or conference registration up to five business days prior to the event and your registration fee will be refunded, less a $10.00 service enrollment charge. If we receive your workshop or conference cancellation in less than 5 business days, you are not entitled to a cash refund. However, as a courtesy, we will allow you to apply your payment toward a future seminar from Credit Guru Inc within one year from the date you cancel. Your payment is transferable. Please note that if you do not attend and you do not cancel as described above, you are responsible for the entire payment.

Credit Guru Inc. reserves the right to cancel any course at any time. Fees and dates advertised for a course are subject to change and Credit Guru Inc's liability is limited to the reimbursement of the paid Seminar fee.

For more information regarding administrative policies or to make suggestions, please contact our offices at at 416-282-2216 or 1-866-892-GURU.

4. What if I can't attend, but want to send someone else in my place?

You may send someone else in your place if you prefer. We can make substitutions at any time. Just call our customer service department and we will accommodate the changes.

5. What's your federal tax ID number?

Please contact our offices at at 416-282-2216 or toll free at 1-866-892-GURU to obtain the Tax ID number (GST etc.).

6. Will I receive course materials?

Yes, you will receive course material at the beginning of the seminar. These materials are prepared specifically for each seminar by Credit Guru Inc in conjunction with the speakers.

7. I have special needs. What should I do?

All of our seminars are held in facilities that are handicap accessible. If you have other needs (eg. Vegetarian meals etc.) please contact us at least one week prior to the seminar date and we will try to accommodate your request to the best of our ability..

8. What should I wear?

Casual business wear is appropriate. A light jacket or sweater is recommended for your comfort as air-conditioned rooms tend to get cool at times!

9. What are the times for seminars and conferences?

Check-in for all programs begins at 8:30a.m. Refreshments are served around the same time.
All full day (one-day) seminars and conferences begin at 9:00 a.m. and end at 4:00 p.m.
Half-day seminars begin at 9:00a.m. and end at 12:00 noon. or at 1:00p.m. (Depending upon the particular course).

10. What are the Locations for your Seminars?

Unless otherwise stated, we use standard locations for most of our seminars. [Click here to see our list of standard Seminar Locations.]
If there is a change in Location from our standard location we will inform you in advance of the change by email or fax. [Also refer to question number 2]

11. What about lunch and parking?

Lunch: Unless otherwise noted lunch is provided for our full-day courses.
Parking: Depending upon the venue, you may have to pay for parking.

12. What are the payment methods you accept?

Invoicing & P.O.: We accept Purchase Orders or can Invoice you.
( Invoicing is done just prior to the seminar date.)
Credit Cards: We accept 'MasterCard' and 'VISA'.

Cheques should be made payable to 'Credit Guru Inc' and sent to:
2872 Ellesmere Rd-2007
Toronto; ON
M1E 4B1
Canada

Cheques can also be brought to the Seminar that you are attending and handed over to the 'Speaker' for the seminar

13. How do I obtain verification of attendance for reporting purposes?

All attendees receive a 'Certificate of Completion' at the end of the seminar. This may be used for meeting professional education requirements and/or proof of attendance.

14. Any other question(s)?

Please send us e-mail at edu@creditguru.com our visit the 'Contact Us' page to send your question(s) and we'll get back to you with a response.

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