FREQUENTLY ASKED QUESTIONS-FAQs
If you can not find an answer to your question, please 'Contact Us'.
Pre-registration for our seminars is encouraged to guarantee a seat. You can not register at the door on the day of the seminar. If you have not pre-registered, please call us two business days before the seminar to confirm that there have been no changes. It is quite possible that the date or venue could have changed due to unavoidable circumstances.
Final confirmations are either faxed or emailed to the registrant at least 2 to 5 business days before the course. Among other things the confirmation provides details regarding venue and directions.
We understand that circumstances may arise that require you to cancel. Substitute registrants are welcome and may be named at any time. If this isn't an option, you can cancel your seminar or conference registration up to five business days prior to the event and your registration fee will be refunded, less a $10.00 service enrollment charge. If we receive your workshop or conference cancellation in less than 5 business days, you are not entitled to a cash refund. However, as a courtesy, we will allow you to apply your payment toward a future seminar from Credit Guru Inc within one year from the date you cancel. Your payment is transferable. Please note that if you do not attend and you do not cancel as described above, you are responsible for the entire payment.
Credit Guru Inc. reserves the right to cancel any course at any time. Fees and dates advertised for a course are subject to change and Credit Guru Inc's liability is limited to the reimbursement of the paid Seminar fee.
For more information regarding administrative policies or to make suggestions, please contact our offices at at 416-282-2216 or 1-866-892-GURU.
You may send someone else in your place if you prefer. We can make substitutions at any time. Just call our customer service department and we will accommodate the changes.
If for payment purposes you require our company's tax ID number please contact us at at 416-282-2216 or toll free at 1-866-892-GURU to obtain our Tax ID number (for HST etc.).
Yes, you will receive course material at the beginning of the seminar. These materials are prepared specifically for each seminar by Credit Guru Inc in conjunction with the speakers.
All of our seminars are held in facilities that are handicap accessible. If you have other needs (eg. Vegetarian meals etc.) please contact us' at least one week prior to the seminar date and we will try to accommodate your request to the best of our ability.
Casual business wear is appropriate. A light jacket or sweater is recommended for your comfort during class as air-conditioned rooms tend to get cool at times!
Check-in for all programs begins at 8:30a.m. Refreshments are served around the same time.
All full day (one-day) seminars and conferences begin at 9:00 a.m. and end at 4:00 p.m.
Half-day seminars begin at 9:00a.m. and end at 12:00 noon. or at 1:00p.m. (Depending upon the particular course).
Unless otherwise stated, we use standard locations for most of our seminars. [Click here to see our list of standard Seminar Locations.]
Upon receiving your registration for one of our seminars we will inform you of its venue by email.
If there is a change in Location from our standard location we will inform you in advance of the change by email or fax. [Also refer to question number 2]
Lunch: Unless otherwise noted lunch is provided for our full-day courses.
Parking: Depending upon the venue, you may have to pay for parking.
Invoicing & P.O.: We accept Purchase Orders or can Invoice you.
( Invoicing is done just prior to the seminar date.)
Credit Cards: We accept 'MasterCard', 'VISA' & 'AMEX'
Cheques should be made payable to 'Credit Guru Inc' and sent to:
255 Morningside Ave - P.O. Box 25066
Cheques can also be brought to the Seminar that you are attending and handed over to the 'Speaker' for the seminar
All attendees receive a 'Certificate of Completion' at the end of the seminar. This may be used for meeting professional education requirements and/or proof of attendance.