Collection Skills Training Magazine Section

Collection (Dunning) Letters and Notices

How to write a collection letter - Dunning LetterCollection Letters| © Credit Guru.com

Collection Letter, also called Dunning Letter, is a good collection tool for an accounts receivable person.

A Collection Letter has two main objectives:

  • Get paid
  • Retain customer goodwill

 For the letters to be successful consider the following:

01 Style

•Keep the letter to one page

•Be brief, with short sentences, paragraphs

•and simple words

•Customize the letter


02 Opening and Closing

•Use Dear Customer (Mr./Ms./Mrs. (last name)

•Sign the letter personally

•Keep a non-threatening tone.

 

03 Body

•Date(s) of Invoice(s)

•Total amount due

•Request for Full Payment immediately or by a certain date

•Reference your numbers

•Request for sending the payment by courier or EFT.

•Convey urgency

 

04 Tone

Be:

•Firm 

•Urgent 

•and Unapologetic

 

No business correspondent requires a larger degree of diplomacy, or a greater knowledge of human nature and psychology, than does the credit professional.
 

 

This website uses cookies to ensure you get the best experience on our website.
Our website is protected by DMC Firewall!