Collection Skills Training Magazine Section

Collection (Dunning) Letters and Notices

How to write a collection letter - Dunning LetterCollection Letters| © Credit

Collection Letter, also called Dunning Letter, is a good collection tool for an accounts receivable person.

A Collection Letter has two main objectives:

  • Get paid
  • Retain customer goodwill

 For the letters to be successful consider the following:

01 Style

•Keep the letter to one page

•Be brief, with short sentences, paragraphs

•and simple words

•Customize the letter

02 Opening and Closing

•Use Dear Customer (Mr./Ms./Mrs. (last name)

•Sign the letter personally

•Keep a non-threatening tone.


03 Body

•Date(s) of Invoice(s)

•Total amount due

•Request for Full Payment immediately or by a certain date

•Reference your numbers

•Request for sending the payment by courier or EFT.

•Convey urgency


04 Tone




•and Unapologetic


No business correspondent requires a larger degree of diplomacy, or a greater knowledge of human nature and psychology, than does the credit professional. uses cookies to improve your online experience. These cookies are necessary for the website to function and cannot be switched off in our systems. Without this type of technology, our services will not work optimally or won't be able to provide certain features and functionalities. To find out more about our policy please click "More information". If you do not agree click "Decline". By clicking "Accept" below, you will be giving your consent to our cookie policy.
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