Collection Letters| © Credit Guru.com
Collection Letter, also called Dunning Letter, is a good collection tool for an accounts receivable person.
A Collection Letter has two main objectives:
- Get paid
- Retain customer goodwill
For the letters to be successful consider the following:
•Keep the letter to one page
•Be brief, with short sentences, paragraphs
•and simple words
•Customize the letter
02 Opening and Closing
•Use Dear Customer (Mr./Ms./Mrs. (last name)
•Sign the letter personally
•Keep a non-threatening tone.
•Date(s) of Invoice(s)
•Total amount due
•Request for Full Payment immediately or by a certain date
•Reference your numbers
•Request for sending the payment by courier or EFT.